Food supplement. Not a medicine. Sold by Nexvital Pty Ltd, Melbourne VIC, Australia.

Privacy Policy

Last updated:

Nexvital Pty Ltd (ABN 54 731 892 046) ("we", "us", "our"), operator of Pureneck, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you provide directly to us, including:

  • Your name and phone number when you submit an order request
  • Your name, email address and message when you use the contact form
  • Technical data collected automatically, including IP address, browser type, pages visited and cookie data

We do not collect payment card details online. Payment is made in cash or by card to the courier at the point of delivery.

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your order via telephone
  • Arrange delivery of Rivura Restore Caps to your address
  • Respond to enquiries you submit through the contact form
  • Improve the performance and content of this website
  • Comply with our legal obligations

3. Legal Basis for Processing

We process your personal information on the following grounds: (a) to perform a contract with you (order fulfilment); (b) with your consent (contact form submissions, marketing cookies); and (c) to comply with a legal obligation. Where we rely on consent, you may withdraw it at any time.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Courier and logistics partners for the purpose of delivery
  • Google LLC for analytics and advertising services (see Section 10)
  • Authorities where required by Australian law

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure or loss. All data transmission on this website uses HTTPS encryption.

6. Your Rights

Under the Privacy Act 1988 and the APPs, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (where permitted by law)
  • Opt out of direct marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached

To exercise any of these rights, contact us at info@pureneck.world.

7. International Data Transfers

Some of our service providers, including Google LLC, are located outside Australia. We take reasonable steps to ensure these providers handle your data in a manner consistent with Australian privacy law.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are retained for seven years in accordance with Australian tax obligations.

9. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18.

10. Third-Party Services

This website may use the following third-party services, subject to your cookie consent preferences:

  • Google Ads Conversion Tracking - measures actions taken after clicking an advertisement. Operates via the _gcl_au and _gcl_aw cookies.
  • Google Ads Remarketing - enables custom advertisements to past visitors.
  • Google Analytics - tracks website usage via _ga, _gid and _gat cookies. We have implemented Google Consent Mode v2, which defaults to denying analytics and advertising storage until you grant consent.
  • Google Maps API - used on the Contact page to display our office location via an embedded map. This service may collect IP address data.

11. Cookies

We use cookies to operate the website and, with your consent, to collect analytics and advertising data. You can manage your preferences via the cookie banner on this site. See our Cookie Policy for full details.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact

For privacy-related enquiries, contact us at:
Nexvital Pty Ltd · 142 Collins Street, Melbourne VIC 3000 · info@pureneck.world · +61 3 9041 5872