Food supplement. Not a medicine. Sold by Nexvital Pty Ltd, Melbourne VIC, Australia.

Returns & Refunds Policy

Last updated:

This policy applies to purchases of Rivura Restore Caps from Nexvital Pty Ltd and your rights under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010.

1. Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Voluntary Return Window

In addition to your ACL rights, we offer a voluntary 30-day return period from the date you receive your order. To be eligible for a voluntary return, the following conditions apply:

  • The product must be in its original, unopened and sealed condition
  • The outer packaging must be undamaged and suitable for resale
  • You must contact us within 30 days of the delivery date

Important: Under Australian food safety standards and for hygiene reasons, we are unable to accept returns of food supplements where the seal has been broken, unless the product is faulty or does not match its description.

3. How to Start a Return

  1. Contact us at info@pureneck.world or call +61 3 9041 5872 within 30 days of receipt
  2. Provide your name, phone number used to order, and reason for return
  3. We will reply with a return address and instructions within 2 business days
  4. Pack the item securely and send it to the address provided

4. Return Shipping Costs

If you are returning for change-of-mind reasons, return shipping costs are at your expense. If the product is faulty, incorrectly described or you received the wrong item, we will cover the cost of return shipping.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the outcome within 5 business days. If approved, a refund will be processed within 14 days of our receiving the return. Since payment was made cash on delivery, refunds will be issued by bank transfer to an account you nominate.

6. Order Cancellation

You may cancel your order at no charge at any point before the parcel is dispatched:

  • During the confirmation call: Simply tell our operator you wish to cancel
  • After confirmation but before dispatch: Contact us by email or phone as soon as possible
  • On delivery: You may refuse to accept the parcel from the courier - the order will be cancelled at no cost to you

7. Contact for Returns

Nexvital Pty Ltd · 142 Collins Street, Melbourne VIC 3000 · info@pureneck.world · +61 3 9041 5872 · Mon-Fri 9:00-17:00 AEST